How do I cancel or reschedule my ongoing therapy sessions?

To cancel or reschedule an ongoing therapy session, you will need to work directly with your ongoing therapist. Your therapist’s email is included in the match email notification you received.

Please note that cancellations or reschedules are allowed up to 48 hours before the appointment’s scheduled start time with no fees. If you cancel or request to reschedule less than 48 hours before your scheduled session, you may be responsible for the full session fee, unless you are able to schedule within the same week.

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