If you need to cancel or reschedule an ongoing therapy session, please contact your therapist directly. Your therapist manages their own schedule and can help you find another available time, if one is available.
You can find your therapist’s email in the confirmation email you received when you first scheduled care.
Please keep in mind that appointments must be canceled or rescheduled at least 48 hours before the scheduled start time to avoid a late cancellation fee. If you cancel or request to reschedule with less than 48 hours’ notice, you may be responsible for a $125 late cancellation fee.
In some cases, this fee may not apply if you and your therapist are able to reschedule the appointment within the same week.
If you’re having trouble reaching your therapist or finding their contact information, you can contact our Support team at support@twochairs.com or call (415) 202-5159.