If you’re having trouble booking your first appointment, it may be due to a technical issue or because the appointment time is no longer available.
If you see an error or the page is not working
If you encounter an error while booking, or if the webpage freezes, crashes, or does not load correctly, please refresh and try again.
You may need to log back into to your account in order to clear the error. If you are still encountering issues please contact our Support team. To help us troubleshoot as quickly as possible, please include a screenshot of the error if you’re able to.
You can reach us by:
- Email: support@twochairs.com
- Phone: 415-202-5159
One of our Care Coordinators will be happy to help you troubleshoot and complete your booking.
If an appointment time is no longer available
Appointment times are available on a first-come, first-served basis. This means a time slot may disappear if another patient books it before you do.
If you try to book an appointment that has already been confirmed by another patient, you’ll be prompted to choose a different available time.
If you didn’t select a clinician
If you reached the end of the booking process but did not select a clinician, you will need to restart booking your appointment and review your list of options again.
Please keep in mind that appointment availability may change, and some time slots may no longer be available.
If you don’t see any recommendations
If you get to the end of the booking process and do not see any clinician recommendations, please contact our Support team so a Care Coordinator can assist you with next steps.
Email us at support@twochairs.com or call 415-202-5159.