What if I don't like the therapist I was matched with?

We understand just how important it is to find you a match that aligns with your unique needs and preferences, and we want all clients to have a great therapeutic relationship. If your match does not have the experience that you are looking for, your matching therapist can support you with updating your preferences and finding you a new match at no charge to you. Please note that while we will try to offer you a new match as soon as possible, you may experience a short wait time.

With that said, our matching therapists do have a high success rate for finding you the right fit the first time around, so before discrediting your first match, we recommend opening a dialogue with your matching therapist to discuss why they felt this therapist to be the best fit.

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