What if my matched therapist’s available times don’t work for me?

If the appointment times available with your matched therapist do not work for your schedule, the next step depends on whether you’ve already confirmed your appointment.

If you have not confirmed your appointment yet

If you have not confirmed your appointment and none of the available times work for you, please contact our Care Coordination team. We’re happy to help you with next steps, which may include:

• Updating your availability
• Reviewing other appointment options
• Helping you find a different clinician with availability that better fits your schedule

You can reach us at support@twochairs.com or call (415) 202-5159.

If you have already confirmed your appointment

If you’ve already confirmed your appointment with your therapist and need to make a change, please reach out directly to your therapist. They can help you determine whether there are other available times that may work better for you.

If the time only does not work for this week

If your regular appointment time usually works for you, but you need to reschedule or cancel a single upcoming appointment, please contact your therapist directly. They can help you adjust that appointment while keeping your regular schedule for future sessions, if available.