We understand that illness and emergencies can happen unexpectedly. If you’re unable to attend an appointment, we ask that you provide at least 48 hours’ notice whenever possible to avoid a late cancellation fee. Rare exceptions may be made on a case-by-case basis for illness or emergencies.
Canceling or rescheduling your first appointment with a new therapist
If you need to cancel or reschedule your first appointment with your newly matched therapist, please reach out as soon as possible.
If you do not attend your first appointment and do not cancel in advance, your therapist match may be canceled. If that happens, you’ll need to go back through the booking process to find a new therapist match.
Canceling due to illness or an emergency
If you need to cancel because of an illness or emergency, whether it’s your first appointment with a new therapist or an ongoing therapy appointment, we recommend contacting your clinician directly as soon as possible. They can help cancel or reschedule the appointment and review any next steps with you.
Reaching out as early as you can also helps us determine whether a late cancellation fee may apply.
Canceling or rescheduling an individual therapy appointment
If you need to cancel or reschedule an individual therapy appointment, please email your therapist directly.
Questions? Contact us...
- Email: support@twochairs.com
- Phone: (415) 202-5159
- Hours: Monday–Friday, 9am–5pm ET/PT