How do I pay for my sessions?

When you book an appointment to enter into care at Two Chairs, we gather your insurance and payment information and do a benefits check with the insurance details you provide. This check will be for in-network or out-of-network benefits depending on your insurance provider.

Two Chairs is currently in-network with the following insurance payers:

  1. Kaiser Permanente Northern California
  2. Kaiser Permanente Washington
  3. Aetna

In-network insurance:

Based on our initial benefits check, we create an estimate of your benefits and bill you based on this amount approximately 2-3 business days after your appointment has been attended. We submit claims to your insurance for the remaining amount of the session.

However, if there is a change in your insurance or your insurance provider pays out your claims differently, you are responsible for the amount not covered by your insurance. 

Out-of-network insurance:

Those with non-participating insurance providers will be responsible for the full out-of-network price of each attended session. Depending on your out-of-network benefits, we may be able to submit claims to your insurance on your behalf for direct reimbursement. 

However, if Two Chairs is not able to submit to your insurance company on your behalf, we are happy to provide superbills for you to self-submit for potential reimbursement. 

Denied in-network coverage for sessions:

If there are any billing adjustments needed after your claims process with your in-network insurance, we will reach out to you as soon as possible. We will also attempt to proactively notify you in the event that we become aware of a change in your coverage while you are in care here at Two Chairs; however, you are responsible for understanding your own insurance coverage and for paying any costs not covered by your insurance, and courtesy communications provided by Two Chairs should not replace an eligibility check directly with your insurance company.

Types of payment methods accepted:

Two Chairs accepts all major debit and credit cards, including but not limited to Visa, MasterCard, American Express, and Discover. We also accept HSA and FSA cards as a form of payment for our services.

We are here to support you as much as possible throughout the insurance and payment process. For more details, we invite you to read more about insurance at Two Chairs here and review our Practice Policies.

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