You may see a charge from Two Chairs if:
- You have a deductible, copay, or coinsurance cost for a service you’ve been provided
- You missed an appointment or late canceled an appointment without giving your therapist at least 48 hours notice prior, thus incurring a no-show/late cancellation fee
Depending on your insurance plan’s coverage, you may owe a fee for your services. Factors that affect the cost of your service include:
- Whether your plan has a deductible that needs to be met before your insurance plan covers the services
- Whether your deductible has been met
- Whether your insurance plan has a copay or coinsurance
Our Care Coordination team is happy to help you navigate costs and coverage. If you have any questions about a charge, please contact us at support@twochairs.com or by calling 415-202-5159 (9am - 5pm ET/PT, Monday through Friday)..
To help us support you as efficiently and effectively as possible, please provide us with the following information regarding any charges:
- The total number of charges
- The $ dollar amount for each charge
- The date of transaction for each charge
- Screenshots of your card’s statement detailing these charges
If we don’t have your insurance information already, please also provide the following:
- Photo of the front and back of your new insurance card
- Date that the new plan takes effect (can usually be found in your insurance portal)
- Your current mailing address
- Your birthdate