How do I get reimbursement from my insurance company?

Two Chairs is an out-of-network provider with all insurance providers except for Kaiser Permanente Northern California, Kaiser Permanente Washington, and Aetna. This means if you have a different insurance provider, you will be responsible for the costs of appointments upfront, and anything covered by your insurance plan will be sent as a reimbursement check.

We know that getting accurate and timely reimbursements is of the utmost importance and are committed to submitting claims on your behalf whenever we can. When booking your first matching appointment, if you select that you’d like assistance with submitting claims to your insurance, we will attempt to submit claims on your behalf. However, for some insurance providers, we are unable to provide this support. In these cases, or if you opt-out of our claims support service, we will provide you with a “superbill” (itemized statement) for you to self-submit claims to your insurance.

You'll begin receiving these statements to the email address you provide to us after your first therapy session with your ongoing therapist. Statements are typically sent 3-5 business days following each attended and paid appointment. You can also find your statements by creating a Two Chairs account with our Client App here using the email address you've signed up for our services with.

You can find claims submission instructions by visiting your insurance’s online member portal or calling the Member Services number located on the back of your insurance card.

Please note that insurance companies take 30-60 business days to process claims and that it may take additional time to receive reimbursement checks through the mail. Specific timelines depend on your insurance company and the complexity of your claim. Once the claim has been submitted, the best contact for a status update is your insurance company’s Member Services or your online insurance portal.

Most of the time, your insurance will mail you your claim and a check for the balance they owe you for each therapy session.

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